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Technical Support

We support our partners in every possible way we can. From our product selection, the raw materials that you can use for the best dripline production, to spare parts availability and troubleshooting.

Technical Support Department

Our Technical Support department was developed to serve our trusted partners and add value to their operations and production procedures, by sharing our knowledge, experience and expertise of more than 40 years in drip irrigation production.

 

The technical support department is serving multiple purposes with its main role being to provide industry leading technical solutions to our partners. More specifically, the department serves as a link between the R&D and the individual customer needs, by bringing them the cutting-edge technology, detect their specific production issues, recognize which aspects of our innovative technology can be applied and how they can maximize their potential.

 

The technical support and solutions that is offered from our team of experts, will be monitored by the head of R&D department and provide all necessary resources, to assist you in every possible way regarding your drip irrigation production needs.

 

The department is stuffed with highly experienced employees that will guide you in every step of the drip irrigation production process and provide solutions for any issue concerning your individual production needs.

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Technical Support

The technical support that our dedicated department provides, is offered in many different areas and in several levels, depending on your individual needs and operations. The technical support ranges from purely consulting services, to hands on technical solutions and problem solving at your premises, worldwide.

Consultation

We provide services in many different levels and areas regarding drip irrigation production. We can consult you from the suitable driplines and emitters for your market and the combination of production lines and emitters, to raw materials and employee selection.

Prior to any investment in drip irrigation production, it is very important to develop a plan for your overall production plan and needs. This plan will enable you to invest in the correct combination of production lines with the corresponding emitters for increasing the return on your investment.

We can assist you in raw material selection for your dripline production at every level. Depending on availability at your specific area, we will determine the optimal solution which will best suit your production needs.

Production Start Up Services

Depending on your needs and familiarity with drip irrigation production lines, we can assist you in every step of your production startup.

  • Unpacking

  • Installation

  • Commissioning

  • Training

Employee Training

We believe that the most valuable asset of a company is its human resources. This is why comprehensive employee training and troubleshooting is one of the most important services that we provide.

Depending on your needs a production supervisor or a set of employees have to be trained in order for them to be able to cope with day-to-day operations and basic troubleshooting for the optimal and smooth operation of your production lines. The training takes place at your premises in order for everyone to be able to get accustomed with the real production conditions of your needs and expectations.

Finally, depending on the level of experience of your employees, training can be carried out in several sessions, until everyone feels comfortable in operating the line in the optimal way and under different conditions and products.

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Production Optimization

Optimizing your production is a difficult and time-consuming task, which requires a lot of resources, especially if you are not experienced with dripline production. As soon as you manage to optimize your production, the rewards will be significant since you will dramatically reduce the downtimes and overall production costs.

By utilizing our knowledge, experience and expertise of more than 40 years in drip irrigation production, we are able to assist you optimize your production in every possible way, from overall production planning to the final product handling.

Our goal is to reduce your production costs and increase the production efficiency in order for you to maximize the return on your investment (ROI). Every industrial machine has by default a production efficiency factor and what we do is to assist you to nearly achieve the theoretical efficiency factor and optimize your equipment to its maximum potential.

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Products

Our production lines are state of the art, designed and developed by our dedicated R&D department and meet the highest quality standards, design for you to achieve the highest possible Return on Investment (ROI).

 

We have designed and developed a wide range of emitters which can meet all irrigation needs worldwide. The enormous production capacity that we have in emitters guarantees a constant supply of the most important ingredient of a dripline.

Raw Materials

We can assist you in raw material selection for your dripline production at every level. Depending on availability at your specific area, we will determine the optimal solution which will best suit your production needs.

Spare Parts

We keep a wide range of spare parts and consumables at our warehouse in order to be able to dispatch them immediately to your premises and therefore reduce the downtimes to the minimum possible.

Troubleshooting

In the unlikely event of a production shutdown due to a production line malfunction, the line operator has to follow the standard procedure which was thoroughly explained to him during the initial training process.

 

If the problem persists and cannot be solved by following the standard procedure, we provide the ability to connect remotely with our premises and provide a solution online.

 

Moreover, our technicians are always available for any issue that can not be solved by your maintenance team, offering immediate On-site support.

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